Frequently Asked Questions

Q: What type of roofing materials do you use?
We use 3D Roofing Shingles, Asphalt Roofing Shingles, Dimensional Roofing Shingles, Architectural Roofing Shingles, Composition Roofing Shingles, Tile Roof Material, Rubber Membrane Roof Material, EPDM Roof Material, TPO Roof Material, Owens Corning Roofing Material, GAF Roofing Material, Timberline Roofing Material, Ice & Water Roofing Material, Grace Roofing Material, Spanish Tile Roof Material, Metal Roof Material, Standing Seam Roof Material, Decra Metal Roof Material, Synthetic Roof Material.

Q: How long does replacing a roof typically take?
Replacement of a roof can take anywhere from 1 to any number of days depending on the roof size, the complexity of the roof system and roof architecture, and the type of roofing material used.

Q: How can we get an estimate?
We prefer to begin the roof estimate process in person to get all the information we need for the roof replacement. If visiting the site is not an option, we can measure the roof using satelite technology and estimate the roof replacement this way. Estimating the amount of roofing material and the overall cost of the roof replacement is not quite as accurate this way but the difference in the overall roof replacement cost is very small.

Q: Do we have to be out of the house when you are replacing the roof?
No, the interior of the home will not be disturbed during a roof replacement project. Although replacing a roof will be noisy and there will be a mess outside; so if you are able to be away during the roof replacement project it might be less disturbing for the homeowner and pets.

Q: Can I remove ice from my roof?
Removing ice from the roof top is possible by using heat strips that are attached to the roof. We are not fans of attaching anything to the roof if avoidable. We apply Ice & Water Shield on eaves and valleys as well as around any extrusions to prevent the ice that does form on a roof from damaging the roof. So, when your roof is protected with Ice & Water Shield you really don't have to worry about ice and snow on your roof.

Q: What are ice dams?
Ice dams are basically a build-up of snow and ice on the eaves of the roof. Roof ice dams are an issue because they can force water up and under the shingles which then can damage the decking and allow water to get into the interior of the home and damaging walls, ceilings, and floors. This happens when the ice on the roof begins to melt as the roofing shingles heat up, the weight of the ice and snow pushes this water up the roof slope and under shingles allowing the water access to the underside of the roofing material.

Q: How do you calculate the amount of shingles I will need for my roof?
The process of calculating the number of shingles needed for a roof install varies, roof pitch, roof type, roof slopes, and other factors go into the calculations of the roof material order. Basically, we start by measuring the slopes of the roof, calculating the waste factor, and putting all information together to determine how much roofing shingles, synthetic felt, starter strip, hip & ridge, and edge metal will be needed.

Q: Why is there discoloring in my roof?
Shingles can discolor over time, normally caused by sunlight on the roof fading colors, oxidation to the roof, algae and mold can also form on roof tops. There are many things that can impact the roof color.

Q: What kind of ventilation can I use on my roof?
Your roof must have both intake and exhaust ventilation. Intake can be either soffit vents, roof gable vents, or even roof eave vents that are built into the roof surface. Exhaust vents can be mechanical, like house fans, or more common is roof ridge vents and roof box (turtle) vents. It is important to have the right type of roof vent for your home to maintain a roof that breathes, keeping the decking and roofing material cooler. This will prolong the life of the roof and minimize the chance of early roof failure.

Q: Should I paint my house before siding takes place?
We do recommend painting trim and other material that will not be covered with siding prior to installation of new siding. This will minimize the potential of getting paint on the new siding.

Q: Will siding crack or fade?
Depending on the type of siding, you often will sue fading. Cracking of siding is less common unless the siding is impacted by an object like hail, or anything considered mechanical. This goes for vinyl siding, cedar shake siding, wood siding, cement board siding, and James Hardie Siding.

Q: How often do I need to replace siding?
We only recommend siding replacement if your siding is damaged by a storm, or if you are wanting to upgrade, change color, or just want new siding. There is no real rule on when to change siding like there is for roof and roofing material replacement.

Q: Is a full siding job the only option?
Sometimes you can do siding repairs or partial siding replacement installations. This depends on your tolerance for slight color differences in the siding as well as the availability of the matching siding profile, siding lap, and siding size.

Q: What siding material do you recommend using?
Cement board siding, whether it be James Hardie Siding, GAF Siding, or any other brand of cement board siding is a great go to. There is good vinyl siding manufacturers available and is bad vinyl siding available that will not hold up. For a siding recommendation it comes down to what will the home support as far as the value of the home and neighborhood as well as what is the budget for the homeowner.

Q: Is there maintenance involved after a siding job?
Depending on the type of siding installed there can be maintenance, wood, cement board siding, and metal siding may needed painted over time to gain back the new look of the siding. Vinyl is the lowest maintenance, but quality is often sacrificed when going to vinyl siding.

Q: My home was damaged by hail, what is the turn time to fix this?
15 - 30 days is pretty standard when dealing with an insurance claim for hail or wind damage. Roof systems can be replaced relatively quickly, it is the process of working with the adjuster to make sure everything that is needed in the roof system is covered that is supposed to be covered. This is to make sure the roofing system is correct, up to code, and watertight.

Q: I got my check from the insurance adjuster for hail damage, now what?
Normally, the first check is used to pay the scheduling fee for the roofing system replacement, siding replacement, or other restoration project that was created by the storm event. After this payment is made, the scheduling for the material drop and installation of the roof, siding, or other project will be set up. Then it moves to production and final punch-out and clean-up.

Q: Will you work with my insurance company to help me move forward with my roofing job?
We specialize in working with insurance carriers and adjusters. We will make sure all code requirements for your roof are followed as well as the shingle manufacturer specifications for roofing installation are met.

Q: What sets you apart from your competition?
There are many good roofing companies available to choose from, and there are many roof installers that do not care as much as we do to make sure the roofing system is installed correctly and beyond specification. I feel that we are chosen most often because of our knowledge of the roofing systems, siding installation systems, and our effort to always do it right the first time. Our roofs don't leak, we do not get call backs to repair issues and we work to always get the 5 Start Review.